What our customers have to say
My Dad had been sick for a quite some time before he passed away, and during that time I recommended that he talk to Waihi Funeral Services about his funeral arrangements. I knew Simon and Donna personally, but throughout the process of organising Dad’s funeral I was just blown away by them. I was so impressed, in particular by their professionalism. They were so accommodating and made everything so easy. All along they asked what we wanted and worked to suit our wishes and timeframes. Nothing was too much of a problem - they were absolutely brilliant!
My Mum has dealt with a different funeral company in the past and found their approach to be very clinical and ‘by the rule book’, this whole experience was so different. Donna was so supportive, her professionalism made me feel so comfortable when talking to her, I really felt I could trust her.
Because Dad had been very sick, he didn’t look much like the man we all knew and loved when he passed. We were all absolutely blown away when we went to view him, he looked just like he did before he got sick. It was a great lasting memory for our family and especially my young children – Simon did an amazing job, we couldn’t have asked for more.
We couldn’t recommend Simon and Donna more highly, they made such a positive impact on our family and it meant so much to us.
Angela Purcell, Waihi
I own Seaford Park, a type of retirement village in Waihi. I have dealt with Simon and Donna on behalf of residents in my village, normally people who don’t have any family or don’t have family nearby. Both are really good to deal with, they are friendly, caring, honest and relaxed.
The last time I dealt with them, I called Simon in to talk to the family. He was brilliant with them and worked around them to get all the arrangements sorted. In this particular case, I was the executor of the will and we also had to liaise with an insurance company regarding a funeral policy. Simon sat with me and walked me through all the documents, together we filled out the paperwork and he faxed them away for me. He didn’t have to do any of that at all, but he was only too pleased to go out of his way to help me.
Simon and Donna are a great team; their compassionate approach really makes a difference for people at a difficult time. I have no hesitation in recommending them to others, you can be sure to get prompt and excellent service.
Brian Walton, Seaford Park, Waihi Beach
Our kids play sport with Simon and Donna’s kids, so we’ve known them on a personal level for a while now. So when my father in-law passed, we went to them to help with the funeral arrangements. We were listed as the next of kin, so were responsible for making a lot of the decisions – which is never a simple task. It was clear that Simon and Donna had the best interests of our family at heart, they supported us, reassured us, and helped us to make sure the plans we were making were what Dad wanted. Being Maori and Polynesian means we deal with our passed ones on a deep, spiritual level, and I guess what was great about Simon and Donna was their true support of this. You’re made to feel that no matter what race you are, religion you follow or traditional values you have, that Simon and Donna completely respect your wishes and embrace your needs with no bias or judgement.
What stood out most overall was their true professionalism. You would think given the personal relationship we had, it might be a little different or a bit harder for them to do that, but their approach was one of compassion and real professionalism. It’s hard to explain, but the whole experience was made easier because of Simon and Donna - they are both loving and caring by nature, and just such good people.
Ash Takimoana – Waihi
I lost both my parents in the space of 18 months, and having used Waihi Funeral Services previously, I knew I wanted to use them again. Simon and Donna really go over and above what you’d expect. They just make things so much easier for you, by taking away the stress and pressure involved with having to organise a funeral and they are respectful and lovely to deal with in the process.
I really felt like Simon and Donna cared, they got to know us, our family and all about Mum and Dad. I’ve never met people more passionate about what they do, that show so much empathy and care towards others - Donna even offered her services as a counsellor to our family. And even now when we see them in the street, we always get a hug and questions about how people in the family are - they don’t forget a single detail and that’s really special.
But above all it’s the personal touches that really stand out. Nothing was too much trouble – in our family we party, and we party to the end, they let us have Mum and Dad there to the end so we could say goodbye in our own way, which really meant a lot to us. I don’t think they could do a better job if they tried.
Tina Lovell, Waihi
I lost both my parents in the space of 18 months, and having A number of years ago I had a child who was stillborn, Simon was our Funeral Director and afterwards I visited Donna for counselling services. When you’re grieving it’s so hard to make decisions, what I liked about Simon and Donna was that they didn’t bombard you with a whole lot of questions and decisions to make. One of the key things that stood out for us was that they didn’t try to make this something it wasn’t; they didn’t pretend this was something that no-one else had gone through before - and I guess that helped make life feel somewhat normal again.
They were both so understanding and comforting throughout the whole process and it kinda felt like you were dealing with friends or family. If you asked for something a little out of the ordinary or not exactly ‘by the book’, Simon and Donna would just help you and make it happen. They are very accommodating like that.
Donna was excellent when it came to the counselling. She always made me feel comfortable, like I was just having a coffee and a chat with a friend. I could talk or cry or whatever, it didn’t matter. She gave me strategies to cope without making me feel like I was on a psychologist’s couch. Because Donna comes from a family of funeral directors, she has such an understanding about grief and funerals, plus her medical training and knowledge meant that she could help answer some of the questions we had.
I’d definitely recommend Simon and Donna. They are just such a lovely couple, they make you feel comfortable and are so understanding at a time when you need it the most.
Michele Waller – Australia